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Brilliant Working Teams eCourse

Target audience: Team leaders and team members

Super charging team performance by asking five simple questions.

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Benefits

  • Wowing the team’s customer(s) with laser focus on what they want and value
  • Reducing costs and freeing up team capacity for value-add work by removing waste
  • Unleashing team members talent into a continous improvement culture
  • Relentless problem solving in the team and between teams as a way of working
  • Creating a healthy, enjoyable and fulfilling working environment

Course Details

  • 6 modules covering the 5 Questions Checklist and exploring each question in detail
  • Continuous learning with tests and quizzes throughout the modules
  • Completing and tracking learning with Certification Exam (80% + pass mark)
  • Total course time including exam is 2 hours
  • Available on notebooks, pads and mobile phones

Pricing

1-9 licenses

$237

Per licence

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10-99 licenses

$190

Per licence (20% discount)

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100 plus licenses

$142

Per licence (40% discount)

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Solutions provided

  • Understanding the team’s customer(s), their purpose in using the team and how to measure success.
  • Prioritising different customer types. Most teams have more than one type of customer and you can't keep everyone happy all the time!
  • Consciously engaging each day as a team with a short physical or virtual huddle. Seeing together, knowing together, acting together.
  • Understanding the demand that we need to handle as a team. Relentlessly reducing failure demand and better handling value-demand"
  • Knowing our actual capacity and the capacity we need to handle our demand. Knowing the skills we have and the levels of skills we need.
  • Understanding the gaps in our capacity and skills levels and planning to address the gaps.
  • Continually developing our skills as a way of working. Cross-skilling and up-skilling for additional capacity and flexibility.
  • Welcoming problems because resolving problems means improving. Having simple and standard ways to fix problems.
  • Solving problems within the team and between teams as a way of working. Getting to the root cause of problems and fixing them once and for all.

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