Brilliant Working Teams - Brilliant Working

For Team Leaders & Members

Brilliant Working
Teams

Supercharging team performance by asking five simple questions.

Benefits

Customer Focus

Wowing the team’s customer(s) with laser focus on what they want and value

Cost Reduction

Reducing costs and freeing up team capacity for value-add work by removing waste

Unleash Talent

Unleashing team members talent into a continuous improvement culture

Problem Solving

Relentless problem solving in the team and between teams as a way of working

Healthy Environment

Creating a healthy, enjoyable and fulfilling working environment

Teams Problems Addressed

The Brilliant Working Teams course helps groups align, communicate, and deliver real customer value — together.

Unclear Team Direction

Teams often lack a shared understanding of their purpose, customers, or how their work creates value.

Poor Daily Engagement

Teams meet but don’t connect — daily interactions miss structure, focus, and energy.

Unbalanced Demand

Teams can’t see what’s really coming their way — demand is invisible, uneven, or constantly changing.

Capacity Blind Spots

Teams don’t know their true capacity or skill gaps — work overloads some while others are underused.

No Standard Problem Solving

Issues get discussed but not resolved systematically — there’s no shared method for improvement.

Low Reflective Thinking

Teams rarely pause to learn from experience — rushing from one task to another without reflection.

Siloed Collaboration

Teams work beside each other, not with each other — no visibility into cross-functional dependencies.

Unclear Progress Measures

Success isn’t defined — teams can’t tell if they’re improving or just busy.

Course Details

6 Essential Modules

Covering the 5 Questions Checklist and exploring each question in detail

Tests and Quizzes

Continuous learning with tests and quizzes throughout the modules

Certification Exam

Completing and tracking learning with certification exam (80%+ pass mark)

Course Overview

2 Hours Total

Including exam

Multi-Device Access

Available on notebooks, tablets and mobile phones

For Teams

Team leaders and team members

Pricing

Annual license per user

1-9 licenses

$237

Per license per year

20% discount

10-99 licenses

$190

Per license per year

40% discount

100+ licenses

$142

Per license per year

Solutions Provided

Customer Understanding

Understanding the team’s customer(s), their purpose in using the team and how to measure success.

Customer Prioritisation

Prioritising different customer types. Most teams have more than one type of customer and you can’t keep everyone happy all the time!

Team Huddles

Consciously engaging each day as a team with a short physical or virtual huddle. Seeing together, knowing together, acting together.

Demand Management

Understanding the demand that we need to handle as a team. Relentlessly reducing failure demand and better handling value-demand.

Capacity Planning

Knowing our actual capacity and the capacity we need to handle our demand. Knowing the skills we have and the levels of skills we need.

Skills Development

Continually developing our skills as a way of working. Cross-skilling and up-skilling for additional capacity and flexibility.

Problem Resolution

Welcoming problems because resolving problems means improving. Having simple and standard ways to fix problems.

Root Cause Analysis

Solving problems within the team and between teams as a way of working. Getting to the root cause of problems and fixing them once and for all.

Supercharge Your Team Performance

Start asking the five simple questions that transform teams

Bulk discounts available
10-99: $190 • 100+: $142