Happier customers, lower costs, empowered colleagues
Online learning to help you make it happen
- Laser focus on customer purpose
- Removing waste and reducing costs
- Unleashing people's passion and expertise
Start your Brilliant Working journey by registering below and getting a FREE DOWNLOAD of Brilliant Working the 3D Way book intro section.
Brilliant Working Awareness
Brilliant Working Teams
Teaches team leaders and team members how to boost their performance and inter-team working by asking five simple questions. It has six modules covering the five question checklist, each question in detail and finishing with the Brilliant Working Teams certification exam. It takes two hours in total.
Brilliant Working Processes
Teaches process improvement groups how to design, develop and deliver processes focused on what customers actually want and value by asking themselves five simple questions. It has six modules plus the Brilliant Working Processes certification exam and takes two and a half hours in total.
Brilliant Working Culture
Teaches the leadership community their pivotal role in creating and sustaining a culture of continuous improvement. It gives the leadership community a shared understanding of the key decisions and actions to make it happen by asking themselves five questions. It has six modules plus the Brilliant Working Culture certification exam and takes two hours in total.
Enterprise-wide Brilliant Working eCourses
Scalable cost-effective capability building:
The eCourses and Certification Exams provide a cost-effective and scalable way to build and track new capability across your organisation
Combining courses with expert in-person and virtual coaching:
Design the perfect combination of coaching and eLearning working with our expert team of Brilliant Working coaches – virtual or in-person.
Global capability building with multi-lingual options:
The eCourses can be made available in most languages as a bespoke project for your organisation
Key features of Brilliant Working Enterprise
Deliver through Your Learning Management System (LMS):
- Courses available in SCORM and X-API format
- Cost-effective enterprise pricing available
- Licenses in pertetuity covering all colleagues in your organisation
- Technical support included to ensure courses work on your LMS
- Track capability building success through the certification exams
OR
DELIVER through brilliantworking.com for ease and speed of impact:
- Cost-effective enterprise pricing available
- Invite colleagues to take courses by email
- Track individual progress through the modules
- Report on Brilliant Working Certifications for proven learning
Get the Brilliant Working book!
Your essential companion to the Brilliant Working eCourses. Available on Amazon, Apple and all major retailers in paperback, hardback, eBook and (coming soon) audiobook.
Looking for a simple way to combine the power of Lean, Artificial Intelligence, Process Mining and other tools for maximum benefit to your organisation?
Brilliant Working the 3D Way provides the commonsense framework you’ve been looking for. It’s a continuous improvement ecosystem to combine whatever mix of technologies and methods deliver the best result across three dimensions: Teams, Processes and Culture.
Brilliant Working the 3D Way is now used by organisations across the world in every sector. Packed with over 120 real-life examples and case-studies this illuminating book and its accompanying eCourses will transform your work environment.
Our Mission
To help you create a more effective, productive and fulfilling work environment
Our Team
James
I love it when things work well! When teams self-optimise as a way of working. When processes effortlessly flow to create value. When people have the environment to unleash their passion.
My goal when creating the eCourses was not just to create an fast and scalable learning experience but also to make it fun and accessible. I hope you enjoy them and they make a real difference to you and your work environment.
Rob
For me, it’s the people closest to the customer who hold the key to how a business works and can drive the improvements, transforming the work experience for the leadership teams, the clients and most importantly the colleagues themselves.
I’ve always had two words front of mind when creating the eCourses: Accessibility – stripping away the jargon; and Scalability – giving organisations a fast cost-effective way to upskill colleagues globally. I’d love to get your feedback.
Aslam
Ever since I embarked on my first continuous improvement training early in my career, I was captivated by the simplicity and power of its core principles.
Today, I’m particularly energized by the possibilities that new technologies such as AI offer to make these proven principles more accessible to a broader audience. I’m excited about the opportunity to contribute to that mission using the Brilliant Working framework.
Sophie
I’m an artist and musician with a professional background in business and a portfolio of corporate, charity and independent creative projects.
It’s been a real pleasure creating the 100 plus illustrations in the Brilliant Working book and eCourses. My aim is always the same: to visually communicate an idea or concept as simply and elegantly as possible. I hope they also bring a certain fun and playfulness to what can too often be a bit of a dry subject!
Matthias
I project manage e-learning content at CBTL GmbH Munich. Check us out on cbtl.de.
We specialize in providing infrastructure for digital learning and creating high quality e-learning content for over 230 customers worldwide.
Working with James, Rob, Aslam and Sophie on the Brilliant Working eCourses has been really fun. It was a challenge transforming the essence of the Brilliant Working book into a proper e-learning format but the result stands for itself.
Here are ten examples of organisations using Brilliant Working to make things hum!
A start-up agriculture services company of fourteen people, fed up with the constant waste and rework, wanting to have a standard, more effective way of working together.
A trading company wanting to move to a place where, in the words of the COO: ‘Not everything has to be a project to get improved.’
A Michelin two-star country hotel renowned for its food and service ensuring that that every issue is known and dealt with immediately – including getting to the root of the problem.
A global bank needing to transform its commercial lending process into a brilliant client experience, twice as fast and at thirty per cent less cost.
A major government department urgently needing to improve ways of working in teams and between teams as it moves to a remote working environment due to COVID-19.
A fast-growing management consultancy needing to transform its recruitment process from average to brilliant in terms of candidate experience, speed and quality of hiring.
A retail energy company of tens of thousands of people wanting to – in the words of the CEO – ‘completely change the way people approach their work’.
A premium beverages company needing to streamline twenty of its core processes such as taking orders through to receiving the cash to realise the benefits of a new global IT system.
A major provider of renewable hydropower energy looking to optimise the daily operation of their network of rivers and dams.
A sports retailer needing to urgently improve how its teams on the shop floor work as a team and with other teams.
Frequently Asked Questions
General
Is Brilliant Working the 3D Way a method or tool?
No, it’s a continuous improvement framework that allows you to combine whatever combination of tools and methods work best in your environment. It has a strong element of Lean thinking in terms of customer value and removing waste.
Do the courses have specific audiences?
Yes each course is aimed at a specific audience to achieve a definite outcome.
Brilliant Working Teams is for team members and team leaders to optimise team performance and inter-team ways of working.
Brilliant Working Processes is for colleagues involved in improving and maintaining processes.
Brilliant Working Culture is for the leadership community so their actions and behaviours lead and promote continuous improvement.
Brilliant Working Awareness is for all colleagues to get on the same page in terms of maximising value to customers, removing waste and learning about the 3 dimensions
How do the 3 dimensions Teams, Processes and Culture work together?
The 3 dimensions are synergistic in that the effectiveness of each dimension is enhanced by the other two. This synergy is covered in the Brilliant Working Awareness Course.
How can Brilliant Working be equally relevant to varying types and sizes of organisation across different sectors?
Because although the answers will vary between different organisations and between different teams and processes within each organisation, the questions are the same.
How does Brilliant Working leverage Artificial Intelligence (AI) opportunities and other technologies?
Brilliant Working is based on asking the right questions. AI and other technologies such as process mining are effective ways to answer the questions. A White Paper on this subject can be found in the resources section of the website.
How can I be sure that my investment in Brilliant Working is for the long term?
Brilliant Working is based on asking the right questions and using whatever combination of tools and methods give the best answer. This means that new tools and technologies can simply be slotted in as they come along making the approach future proof and leveraging your investment for the long term. The questions themselves are timeless such as “Who are our customers and what do they want?” and provide a solid anchor point in a world of constant change.
brilliantworking.com
What are the commercial terms when taking the courses through the brilliantworking.com website?
You get a one year license for the selected course(s) with the option to renew as required. Please note that the license does not automatically renew. There is a 20% and 40% discount respectively for orders of each course over 10 and 100 licenses.
Learning Experience
How do I know that colleagues are getting upskilled?
The final module of each eCourse is a Certification Exam with multiple choice questions covering the key content in the eCourse. A pass mark of 80% or more is required to achieve Certification. This is a relatively high bar and a clear indication that the learning has landed.
How can I track training progess
Administrators can track learning and certification progress on a per colleague basis across the organisation. This tracking includes progress on a per module basis for each course including dates and timelines.
Is expert coaching available to support the eCourses
Yes, this is available globally from expert practitioners in the Brilliant Working the 3D Way framework. It can be delivered in person, remotely or typically with a hybrid of both.
What devices can be used to take the courses?
The courses can be taken through mobile phones, pads and notebooks
Do the courses remember where a student is at any point in time?
Yes. This means that a student could get part-way through a course on the journey into work in the morning and then pick up where they left off on the journey home
How would you describe the learning experience behind these courses?
In three words: accessible, useful and enjoyable. Accessible because there is no jargon and the learning is common-sense. Useful because each course is based on asking five simple questions that stimulate constructive thinking. Enjoyable because the courses are packed with illustrations and quizzes that make it fun and playful rather than dry and boring.
Enterprise
Can I buy and run the courses on our internal learning management system (LMS)?
Yes, the courses have been developed in SCORM format for this purpose. SCORM is the most popular format for internal LMSs. They are also available in X-API format.
What are the commercial terms when running the courses on our internal LMS?
Our aim is to make things as simple and flexible as possible. You get a license in perpetuity for everyone in your organisation. The price is based on the total number of colleagues in your organisation. Please click here to arrange an introductory chat to discuss your situation and requirements.
Can I customise the Brilliant Working eCourses to my organisation?
Yes, customisation options include your brand and colours, video messaging from your leaders and multiple languages to cover your global locations. This is costed and delivered on a case by case basis.
Unlock Your Potential with Our Courses
Our training platform offers four essential courses designed to elevate your business operations. Each course focuses on a key area that drives success and enhances profitability.
Tailored Training for Every Business Need
Our training modules are customised to meet the unique challenges of your organisation.
Achieve Operational Excellence with Our Expertise
We equip your workforce with the skills needed for operational excellence.
Join Us to Enhance Your Business Performance
Partner with us to unlock your business's full potential.
Join hundreds of other companies working the 3D way for better organisational efficiency.
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