Brilliant Working Processes - Brilliant Working

For Team Leaders & Members

Brilliant Working
Processes

Designing and implementing effective customer-focused processes

This course teaches process improvement groups to design and deliver streamlined and effective processes focused on customer purpose. It’s the perfect way to kick-off a process improvement initiative.

Benefits

Cost Reduction

Reducing costs: brilliant processes cost less not more!

Customer Focus

Wowing and winning more customers with laser focus on customer purpose

Scalable Growth

Enabling scalable growth powered by streamlined effective processes

Problem Solving

Relentless problem solving in the team and between teams as a way of working

Healthy Environment

Creating a healthy, enjoyable and fulfilling working environment

Course Details

6 Essential Modules

Covering the 5 Questions Checklist and exploring each question in detail

Tests and Quizzes

Continuous learning with tests and quizzes throughout the modules

Certification Exam

Completing and tracking learning with certification exam (80%+ pass mark)

Course Overview

2 Hours 30 Minutes Total

Including exam

Multi-Device Access

Available on notebooks, tablets and mobile phones

For Process Teams

Stakeholders, improvement teams, subject matter experts and team leaders

Pricing

Annual license per user

1-9 licenses

$237

Per license per year

20% discount

10-99 licenses

$190

Per license per year

40% discount

100+ licenses

$142

Per license per year

Solutions Provided

Process Purpose

Understanding that the only purpose of a process is to flow value to its customer(s) and that most processes have more than one type of customer.

Customer Knowledge

Knowing each type of customer and their purpose in using the process

Customer Prioritisation

Prioritising customer types as we can’t keep everyone happy all the time

Current Process Analysis

Understanding how well the current process is meeting customer purpose. Identifying the waste, issues and opportunities

Analysis Tools

Learning to use a combination of tools to answer these questions including SIPOC, Value Stream Mapping, INFELS analysis and the Mississippi Chart

Process Vision

Defining a vision for the new process and developing five to ten core principles that underpin the vision

Correct Measures

Using measures linked to the customer(s) purpose in using the process driving the right behaviours.

Design Tools

Learning to use a combination of four design tools to develop the detailed design

Problems Addressed

Not understanding what the customer really wants from the process

Failing to get all stakeholders engaged and on-board with the process improvement

Failing to unify the process improvement group around a common improvement approach

Depending too much on one improvement method and failing to combine multiple methods

Missing issues and opportunities by not knowing what’s happening with the current process

Having a long list of requirements but no clear vision for the new process

Designing a process that is not centred around the customer’s purpose in using the process

Failing to implement the new process (which happens to over 50% of process improvement initiatives)

Design Effective Customer-Focused Processes

Perfect for kicking off your process improvement initiative

Bulk discounts available
10-99: $190 • 100+: $142

For Team Leaders & Members